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Privateinternetaccess Review

Reviewed by:
On July 16, 2014
Last modified:October 11, 2016


PrivateInternetAccess can offer enhanced security to keep your data protected and ensure your anonymity online.

Their service is fast and provides a high level of security through the 256-bit encryption of their OpenVPN connection. That’s shows why they are one of the most popular options in the industry. The company encrypts your connection to ensure that all the information that you send and receive is kept private and anonymous.

Thanks to Private Internet Access’ services you can bypass censorship filters that are in place in many countries. It’s easy to stream content from your favorite websites, as well as stay connected through the most popular social networking sites. You can truly enjoy online freedom no matter where you are.

Users are also covered by a 7 day money back guarantee in case their service is not what you are looking for.



You can use Private Internet Access with Windows Vista, XP, NT, 7/8 andwith Mac OSX versions from 10.4 to 10.9. There’s also a client for both Linux and Unix. Additionally, you can enjoy their security and versatility on android tablets, smartphones, as well as Apple mobile devices.

The protocols supported are OpenVPN, IPsec/L2TP, SOCKS5 and PPTP. With that range, every user can find a VPN technology that suits the device and operating system that they normally use. While OpenVPN is often regarded as the most secure and stable option, the truth is that the other protocols have their own advantages and some of them are more suitable for mobile devices.

When you set up a subscription with Private Internet Access, you can enjoy their service on two devices. You can enjoy the secure connection and flexibility that they can offer in your desktop at home and also in your smartphone or tablet when you are on the go and need to access internet from a public Wi-Fi connection. The best thing about this feature is that it comes at no extra cost.
Another aspect of Private Internet Access features that should be highlighted is that in case a server is not working, you will be automatically redirected to another server so you will not experience major delays. You can also switch between servers as you wish.

Location and performance

Private Internet Access counts with servers in 21+┬ácountries and extending into more than 30 regions: Canada, France, Germany, Netherlands, Romania, Switzerland, Sweden, United Stated and United Kingdom, and more. Their network is not as extensive as that of other providers. Also, the fact that it’s not clear how many IPs a user can use is a downside.

However, their service is still quite versatile and it is possible to change the IP address whenever required. This is thanks to the fact that they offer a dynamic IP with no additional charge.

With Private Internet Access, you can enjoy unlimited access to every application and website without any censorship. It will bypass any block page by your ISP through a US based IP address. You will be able to use software that is normally disabled by your ISP and will get to visit and enjoy international websites that normally only makle their content available locally such as BBC.

Customer Support

You can get in contact through a ticket support system and they can also be contacted via email. Before you reach them though, you are prompted to the FAQ section and the help center to confirm that your query is not already listed there. There is also a Live Chat but in our experience, it seems like it is not really operating.

When we did get a response, we confirmed that their support team is friendly and willing to help. Unfortunately sometimes they do not offer all the information required. The response is also not as fast as it should be. This is definitely an area that needs to be improved.


Private Internet Access allows you to establish a secure connection to the internet to keep your information private and your identity protected. Their service is affordable and efficient. However, the installation process is not simple. This is especially true when compared to some of it’s competitors.

Additionally, the support needs to be more responsive to ensure complete customer satisfaction.

Still, they are one of the most convenient options available to remain anonymous and protected online.