SuperVPN is a solution established by an team of IT experts who have been working with web hosting services for over a decade. This VPN service has been operating since 2010 and it takes pride in offering high quality customer service and advanced technology. The provider is based in the United States and it has servers in multiple locations around the world. The global coverage is satisfactory and it will allow users from every continent to defeat restrictions and censorship. The network of servers is continuous monitored to ensure that customers enjoy the best performance. SuperVPN also aims to keep the privacy of its customers protected. In this review, we will find out if they can meet the expectations of users who look for high security, privacy and the ability to bypass blocks.
Privacy and security
SuperVPN uses PPTP working on Gre protocol with 128-bit encryption. This is a convenient option to bypass geographical restrictions and access websites from around the world. It provides good speeds, allowing you to enjoy an efficient browsing experience. However, if you want to stream content from on-demand platforms, or play online games that are blocked in your location, the best option is the SSL protocol that SuperVPN supports. This is essentially OpenVPN and it comes with 4096-bit encryption, which gives you a higher level of protection. It is also the most convenient solution to get around blocks imposed on VoIP services. As we will see in the Plans section, there are different packages available so you can select the one that better suits your needs.
The privacy policy states that SuperVPN doesn’t log or monitor your online activities and that your personal information is not shared with third parties. However, they mention that if they find out that a customer is acting against their terms and conditions, they will take the appropriate action, which means that there may be instances in which they do monitor what you do on the internet. They will also cooperate with law enforcement, if they received a formal request. Although SuperVPN promises not to log your online activities, they do keep some connection logs including session duration and bandwidth used. In addition, it is important to keep in mind that the company is based in the United States, which is part of the five eyes spying alliance.
Features
You can use SuperVPN on a variety of platforms including Windows, macOS, Android, iOS, BlackBerry and Linux. There is no proprietary desktop software available so you will need to set up PPTP manually and in order to use their SSL protocol, you will need to install the OpenVPN software, which is sent to you via email when you subscribe to the relevant package. The Android app offers a simple interface and allows you to defeat blocks and protect your connection with a single tap. There are no advanced features supported, but the service offers the basic functionality that you would expect from a VPN. You will be able to access content that is not available in your location and browse and stream content with more flexibility.
By connecting to a server is another region, you will be able to bypass censorship and geo-restrictions to visit popular social media websites or access media on streaming applications. SuperVPN is also designed to help you to protect your personal information from unauthorized access, specially when you are using public WiFi. The encryption applied to your connection, will prevent hackers from accessing your data. They have servers in over 40 countries including United States, Panama, South Africa, India, Germany, Qatar, Belgium, Nigeria and United Kingdom. Torrenting is allowed but only when you select the Torrent VPN plan. This package only offers access to servers in United States and Germany, which is slightly strange, given that these countries are not considered as torrent-friendly locations.
Plans
There are 6 plans available and each one of them is designed to suit different needs. The cheapest option is the PPTP plan, which is ideal for browsing content on your computer or on mobile devices. It is not the strongest option in terms of security, but if you only want to access websites that are blocked in your location, it is a good choice. It costs $8 per month. Next is the SSL plan, which costs $10 per month and it provides higher encryption. It gives you access to more servers and it is a better option for bypassing restrictions in countries that block PPTP. The Deluxe SSL plan works well when it comes to bypassing blocks that prevent you from using streaming services, VoIP and playing online games. It allows up to 3 simultaneous connections and costs $15 per month.
The Torrent plan as the name suggests, is specially designed for torrenting and it costs $20 per month. You can use up to 5 simultaneous connections. The most complete solution is the Offshore plan, which costs $30 per month and provides access to exclusive server locations. There is also a plan specially designed for BlackBerry devices and it costs $20 per month. All the plans offer unlimited speed and a 15-day money-back guarantee. Keep in mind that you can only get a refund if you are unable to connect to the service and the issue is on SuperVPN’s side. At the moment, it seems like it is only possible to pay for one month of service in each plan, which means that you can’t save money in the long run. Anonymous payment methods like Bitcoin are not accepted at the moment.
Customer Support
For a company that claims to have extensive experience in online services, the website is very disappointing. The information is not presented in a clear and appealing manner and the design doesn’t seem professional. The FAQ provides some information but it is missing some important aspects about the service. Customer support is available via web form and there is an online chat that is only available during business hours. The responses are generally fast and there is also a US phone number available.
Conclusion
Although SuperVPN has been around for a while, it still seems like the service is in development and there are many areas in which it can be improved. There is a good selection of servers and users can select a plan that suits their specific needs. However, in terms of security and privacy, there is room for improvement and the price of the service is quite high, specially when compared to leading solutions that offer more features and stronger protection for your privacy.