Gotrusted Review

Review of: Gotrusted

Reviewed by:
Rating:
2
On July 16, 2014
Last modified:October 11, 2016

Summary:

GoTrusted is not only popular thanks to their strong advertisement campaigns that include TV ads. They are also recognized for their commitment to provide a simple solution to protect the online privacy of their customers. Their aim is to ensure that you can enjoy the internet without concerns about your privacy or restrictions.

GoTrusted is dedicated to portraying their objective as a preferred option for users that want to protect their data while accessing it from a non-secure location. The fact that GoTrusted’s VPN client is easy to use will appeal to those with little or no technical skills. However, their service may be too basic for anyone that is looking for an advanced VPN.

Still, the company offers a 7 day trail for free. So you can give their service a try before committing to a paid plan.

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Features

GoTrusted works with the most popular platforms: Windows and Mac. Android and iOS are also supported and you can use GoTrusted with your desktop, laptop, iPhone or tablet. Linux users would be disappointed to know that there is no support for this OS. Routers are also out, which may again be an issue for users with advanced technical requirements.

When it comes to protocols supported, GoTrusted offers PPTP, L2TP/IPsec and OpenVPN.

It’s true, GoTrusted may not offer advanced features or a wide range of options. But if you are concerned about the security of your data while you’re online, or are new to the world of VPNs, you can rely on GoTrusted to protect your privacy and get you the access you need. It should also be said that even though the website does not offer detailed information about the service, they offer several servers.
They seem more focused in attracting users that do not have experience with VPN services and take more time explaining what they are rather, than giving more specifications about what they can provide. The fact is, their service is quite basic.
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Location and performance

We mentioned before the technical limitations of GoTrusted and unfortunately, that is not the only aspect in which GoTrusted falls short.

You can switch between servers whenever needed but there isn’t a wide selection of locations to choose from. You can still hide your IP address and get access to content from any website avoiding any geo locations restrictions, but the options are limited. Among the locations available you will find Japan, Singapore, Ireland, United States and United Kingdom.

In general, the performance is good and the service is reliable. However, at times we experienced delays to establish a connection and the speed was not as good as expected. In any case, the installation process was pretty simple. It aligned to their intention of offering a service that is easy to use. You don’t need to be highly skilled in technology to set up their VPN client in a few steps.

Customer Support

GoTrusted offers support via Live chat during business hours (US – EDT time) and through Ticket system that can be used whenever you need it. When we contacted them via ticket system, we received a fast and helpful response. They also keep their customer support section updated with the latest issues or hot topics to ensure that their customers are always aware of what is going on.

The FAQ is also very comprehensive, and addresses the most popular queries in detail.

Conclusion

Security and ease to use are the two main aspects we want to highlight about GoTrusted. Of course, they should also be recognized for their excellent customer support and affordability. However, the lack of advanced features, limited compatibility and reduced number of servers to choose from, will put off any user that requires a more complete VPN solution. The speed problems and the fact that they keep track of your online activities will also disappoint many potential customers.

Keep in mind though, that if you are just looking for an easy solution to protect your data online, they are still a very good choice.

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